Why is end-user training crucial in Software Asset Management?

End-user training is crucial in Software Asset Management because it empowers users to understand licensing agreements and effectively utilize the software. Knowledge of licensing agreements ensures that users are compliant with legal and contractual obligations, which can prevent costly penalties and foster a culture of responsibility regarding software use. Additionally, training equips users with the skills needed to navigate the software efficiently, maximizing its benefits and improving overall productivity. When users are proficient in using software, it can lead to better resource management, decreased support calls, and a more efficient organization.

Other options do not capture the comprehensive purpose of end-user training. Technical support alone does not address the need for users to comprehend their rights and responsibilities regarding the software. Assuming that intuitive software negates the need for training overlooks the nuances of licensing and proper usage, which are not always obvious even with user-friendly interfaces. Lastly, focusing solely on troubleshooting fails to recognize the broader benefits of training, which include preemptive knowledge that can reduce issues from the outset.